Refund and Returns Policy
Effective Date: December 19, 2024

At Mimo Baby Wear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward return and refund process to ensure your satisfaction. Please read our policy below for complete details.

1. Returns

  • Eligibility for Returns:
    We accept returns of unworn, unwashed, and unused items within 30 days from the date of purchase. Items must be in their original packaging with all tags attached.
  • Non-Returnable Items:
    Personalized items, gift cards, and items on sale or clearance are non-returnable.

2. Refunds

  • Refund Process:
    Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Refund Timeline:
    Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping Costs:
    Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

3. Exchanges

  • Eligibility for Exchanges:
    If your item is defective or incorrect, we will happily provide an exchange.
  • Exchange Process:
    Contact us at support@mimobabywearr.com with your order details and a photo of the defective or incorrect item. We will guide you on how to return the item and receive a replacement.

4. Return Shipping

  • Return Shipping Fees:
    You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
  • Return Shipping Method:
    We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned items.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us at:

  • Email: support@mimobabywearr.com
  • Phone: (218) 555-5678
    Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out:

7. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. Please check periodically to stay informed.